We accept all exchanges and returns of goods within 14 days from the date that you received your shipment. If you are not fully satisfied with the product you have received, you are entitled to return it to us within that time. Any product returned to us must be sent back in unchanged condition, in other words you may not use the item and then return it to us. When returning a product to us, please send us notification email of it to firstname.lastname@example.org. Buyer pays the shipping cost of returns.
Goods must be returned to:
When we have received the item in return, and have confirmed that it has not been damaged in any way, we will refund you for your purchase.
If you paid your order by bank wire, it is important that you provide us with your bank account number when you return a product to us.
All items that are sent back to us must be packaged in a bag or carton.